DEBORAH B. MARIN, and VANSHDEEP SHARMA

Department of Psychiatry, Icahn School of Medicine at Mount Sinai, New York, New York, USA

EUGENE SOSUNOV

Office for Excellence in Patient Care, Mount Sinai Hospital, New York, New York, USA

NATALIA EGOROVA

Department of Health Evidence and Policy, Icahn School of Medicine at Mount Sinai, New York, New York, USA

RAFAEL GOLDSTEIN

Department of Spiritual Care and Education, Mount Sinai Hospital, New York, New York, USA

GEORGE F. HANDZO

HealthCare Chaplaincy, New York, New York, USA

This prospective study investigated the relationship between chaplain visits and patient satisfaction, as measured by Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) and Press Ganey surveys from 8,978 patients who had been discharged from a tertiary care hospital. Controlling for patients’ age, gender, race, ethnicity, language, education, faith, general health status, and medical conditions, chaplain vis- its increased the willingness of patients to recommend the hospital, as measured by both the HCAHPS survey (regression coefficient = 0.07, p < .05) and the Press Ganey survey (0.11, p < .01). On the Press Ganey survey, patients visited by chaplains were also more likely to endorse that staff met their spiritual needs (0.27,p<.001) and their emotional needs (0.10, p<.05). In terms of overall patient satisfaction, patients visited by a chaplain were more satisfied on both the Press Ganey survey (0.11, p < .01) and on the HCAHPS survey (0.17, p<.05). Chaplains’ integration into the healthcare team improves patients’ satisfaction with their hospital stay.

KEYWORDS chaplaincy, HCAHPS, patient satisfaction, Press Ganey, spiritual care

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